Privacy Policy:

We collect personal information of our customer which may be including name, address, date of birth and other relevant identification information. We also collect information about the services we have provided to the customer.

Integral Resource Group Pty Ltd obtains potential customer information directly from customer, telephone directories, data providers or clients who generally have interest in providing the customer with products or services. Part of our services and compliance policies or requirement from the client, calls may be record between the customer and agents for quality compliance and verification purposes, which is a widely applied practice among most similar industries. However, prior to call recording, customer is notified that the call will be recorded. Customer will be notified in the following way before the call is recorded:  

Upon which two stages, customer will have to authorise the call to be recorded.  

Customer information may be released or disclose by LAW. Customer information may or will be disclosed to clients of IRG who generally have the intention of providing services or products to whom the customer has agreed and granted to do so. Granting of such provision may be authorised by customer during the recorded call whereby the customer clearly states that they grant such services or products to be provided to them by the client of IRG and that they agree to the terms and conditions of the client which were read or provided to the customer, prior to or during the recorded call .

Customer information may be disclosed to specific clients from which, the customer has requested specific information about a product, service, general question or comment. And under this circumstances customer may be contacted to satisfy the criteria of customer enquiry

Occasionally cookies may be used to measure or gain information about the way our websites operate and which, areas of the website attracts most views. Cookies are intended to improve the functionality of our website and do not carry personal information about the viewer other then the viewer's behaviour on our site.

Occasionally cookies may be used to measure or gain information about the way our websites operate and which, areas of the website attracts most views. Cookies are intended to improve the functionality of our website and do not carry personal information about the viewer other then the viewer's behaviour on our site .

We may sell and or trade customer or viewer personal information where they have given consent by ticking option or a physical or online form or by written note or by verbally granting for us to do so to be opted in to receive further information on related products or services .

Matters related to customer information can be answered on 1300 876 196. Please note that the call WILL be recorded for verification purposes, you may be asked to provide further details via fax, email or personal attendance to provide enough supporting information before we can release any personal information subject for enquiry. Due to fraud and privacy threats we may REFUSE to disclose information to you if we find that provided information is not entirely in alignment with information we have of you. Personal attendance may be required. We do not release information to friend, family members or carers of you without supporting information or documentation .

We may update our privacy policy from time to time without a notice .