Telemarketing Solutions

IRG has a wide network of call centres Australia wide that allows our clients to reach their target market no matter where they are. We have been consistently expanding our network and have penetrated through Melbourne, Sydney, Brisbane, Gold Coast, Adelaide and Perth. Due to our large network we are in the position to offer our clients with large scale Inbound Sales and Customer Service Support solutions. We provide wide variety of services:

IRG's outsourcing solutions traverse the entire spectrum of customer tele-acquisition processes. Our solutions provide an edge and differentiated acquisition approach, inspired by client specific marketing efforts while providing a personalised touch to customer services experience. We serviced clients from:  

In the recent years telemarketing and direct sales methods have been heavily regulated by the Australian Government. The legislation prevents telemarketing calls or door to door sales to those who have registered with ACMA and DNC. We abide by the Australian consumer contact laws (ERAA) & (ACMA) and ensure compliance policies and procedures are followed at all times. To remain we ensure:

SATMAP is used for Intellect call mapping involvement where neural network artificial intelligence instantly improves the customer satisfaction and optimises any associated costs.

ERM is used to monitor emotional state of the consumer during the sale and purchase of a particular service or product.

Strata Soft - It is a universal agent contact centre technology through which, predictive dialler, Inbound ACD, Quality Monitoring and Advance IRV is implemented.

Predictive Diller - Enables access to wise performance reports and lead conversion reports. Fast auto dialler increases efficiency in sales, enables data disposition report.

At IRG we have the experience, skills and resources to cater for your telemarketing projects locally or nationally. Due to our strict quality measures we deliver large sales volumes while maintaining lower cancellation rates. In addition to customer acquisition we also aim at increasing the lifecycle of the customer with our clients, by providing client specific marketing efforts to retain the customers longer. In relation to your telemarketing needs, speak to our experts and find out about the difference we can make.